Terms & Conditions

The Bay Tree Food Co Limited - Website Terms & Conditions

Website terms and conditions A.K.A the small print. We hope you enjoy using our website and find our recipes inspiring and our products delicious. Detailed below are terms and conditions for using our site, any questions just give us a call or ping us an email.

Use of this Website

This website is owned and operated by The Bay Tree Food Co Limited.

By accessing this website and/or placing an order you agree to be bound by the Terms and Conditions set out below.

Any queries regarding these terms and conditions should be sent to:

By post: Head office:

The Bay Tree Food Co. Ltd
36 East Way
Lee Mill Industrial Estate
Ivybridge
Plymouth
Devon
PL21 9GE

(Company No 06526126, Registered in England and Wales.
VAT Registration No 639 5555 01).

By phone:

+44 (0) 1963 828020

By fax:

+44 (0) 1963 34841

E-mail:

hello@thebaytree.co.uk

Ordering Online

You can order via our secure internet site: www.thebaytree.co.uk

Payment & Pricing

We accept Visa, Visa Electron, MasterCard and Maestro payments. Please ensure that all details are clearly typed. Please note that price information is correct but product recipes and packaging are subject to minor change or substitution without notification .

Card Security

All card payments are processed through SagePay which conforms to the highest level of PCI DSS compliance - level 1.

Postage & Packing

For orders to mainland UK with a minimum value of £40 postage and packaging is free. For orders under this value it is charged at £5.99.

For orders to the highlands with a minimum value of £35 postage and packing is £14. For orders under this value it is charged at £16.

For orders to the channel islands with a minimum value of £35 postage and packing is £42. For orders under this value it is charged at £44.

All postage and packing charges are inclusive of VAT. For a detailed breakdown of which addresses fall into which please contact us for details.

We do not deliver outside of the UK and Ireland.

Ireland & NI (Trade orders only)

Please note: Ireland and Northern Ireland are subject to a minimum order of £350.

Delivery
All Internet orders are sent by courier. We aim to deliver your order within the following timescales following receipt of your order:

Mainland UK

2-3 working days

Highlands

5-7 working days

Northern Ireland
(Trade orders only)

3-5 working days

Channel Islands

3-5 working days

Southern Ireland
(Trade orders only)

3-5 working days

 

These timescales are not guaranteed and if for any reason, we were unable to respect these time scales, we will contact and inform you of the situation. We will also contact you if we are unable to deliver your chosen product(s) within this time.

On receipt of delivery, we advise you to check all goods. If, however, you are unable to check the goods upon arrival, we recommend you write “unchecked” next to your signature on acknowledgement of goods.

Returns & Cancellation

We hope that you will enjoy The Bay Tree products you order and look forward to hearing about any recipes or ideas that you would like to share with us. We endeavour to ensure that your order is packed and handled carefully, however if you do receive damaged or broken goods, please contact us within 2 working days from the date of your delivery to arrange a replacement or refund for the products concerned.

You are entitled to cancel your order with us no later than 14 days after the day on which you receive the goods. We recommend you inform us in writing via email or letter (contact details at the start of these terms and conditions) that you are exercising this right however, the choice of communication method is yours. If you have already received your goods you are obliged to return the goods to us at your own cost and within 10 days of giving notice of cancellation.

If you do decide to cancel, we will reimburse you for the full amount of the goods and delivery (if applicable) using your original payment method for your order. The cost of delivery reimbursed will be the standard delivery charge, any premium delivery costs incurred requested by you will not be covered.  

Links

We may provide links on our website to other websites not owned or managed by The Bay Tree Food Co Limited. We accept no responsibility for the security and content of these sites and in following these links you do so at your own risk.

Privacy Policy

Please see our separate Privacy Policy for details.

Cookie Policy

Please see our separate Privacy Policy for details.

General Information

We reserve the right to amend or remove any section of these terms and conditions without prior notice. We recommend you review these terms and conditions each time you place an order.

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.

These terms and conditions do not affect your statutory rights.